VaaniX provides intelligent, round-the-clock customer service through natural conversations - available on web and mobile in your preferred language.
VaaniX is always on. Customers get round-the-clock support without waiting in queues or being limited by branch hours, ensuring instant answers anytime, day or night.
Built for both web and mobile, VoiceLine allows customers to chat using voice or text. Conversations feel natural and seamless, with the ability to continue smoothly across devices.
With support for English and regional languages like Hindi, Malayalam, Tamil, and Urdu, VaaniX automatically detects and switches languages while adapting to cultural nuances.
VaaniX remembers ongoing discussions, handles multi-step queries, and understands references to past interactions - creating a personalized and intuitive experience.
VaaniX is an AI-powered customer service assistant designed for all industries. It enables customers to access information, manage services, and complete tasks through natural voice or text conversations – available 24/7.
Unlike basic chatbots, VaaniX uses advanced conversational AI with context awareness, multilingual support, and speech recognition. This means it understands customer intent, remembers past queries in a session, and responds in multiple languages and accents naturally.
Security is built into the core of VaaniX. It uses encryption, secure authentication, and ensures that no sensitive information is stored in chat logs. Customers can interact with confidence knowing their data is protected.
Customers can:
Check balances and account history
View and download statements
Manage credit card limits and EMIs
Track card delivery and status
Report disputes and check reward points
Yes. VoiceLine manages multi-step interactions and, when needed, escalates to a human support agent. The system transfers the full chat history to the agent, ensuring a smooth handover.
Empowering businesses with innovative digital transformation for future success